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F.A.Q.

Typical questions & answers

If you have any doubts or queries related to our articles and services. You can see in the following list, frequently asked questions and answers. If you would like more information, please do not hesitate to contact us.

 

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Additional charges
The minimum rental amount is 35€+21% VAT. 15€ for emergency services, weekends and holidays, deliveries and collections between 21:00 and 07:00.
For your safety, we cannot install car seats. However, we can show you how to do it.
Changes or cancellations of the agreed rental conditions less than 48 hours before the delivery time are subject to a charge of 30 euros.
What happens if any of the items are damaged, lost or stolen?
If it is just a simple scratch, you don't need to worry; but if the damage affects the use or proper functioning of the item, you will be responsible for the cost of repairing or replacing the item, whichever is cheaper.
In the event of theft, you should go to the police station to file a report and contact us as soon as possible.
If you lose an item you have reserved, you will have to pay the cost of replacing it.
Bail
The rental of items requires a deposit, which varies depending on the item to be rented. The deposit is due upon receipt of the item.
The deposit is refunded upon return of the item in the agreed condition.
In the event of damage to the rented item, the cost of replacement or repair will be deducted from the deposit. In the event of theft or loss, the amount of the replacement of the item must be paid.
Personal information
The data provided to EasyTravelKids will be for the exclusive use of EasyTravelKids. The data stored on this website will not be passed on to third parties. Except in the case of a court order.
Are rental items safe?
All Easytravelkids products are insured and reliable. They come from well-known brands, committed to the safety of all their products. In addition, before being rented, they have been fully checked and sanitised.
What is the condition of our goods?
All Easytravelkids children's articles come from distributors of the leading brands in childcare. They are insured and cleaned before each rental. They are previously checked to ensure that they are in perfect condition and that they work properly.
Can I travel with the products rented from EasyTravelKids?
Our products are exclusively for use in Barcelona or the surrounding area. They may not be used for travelling.
How to make a reservation?
Select the product you need, choose the dates and the price will appear. Add it to the shopping basket and fill in the information we request to formalise the reservation and payment options.
Métodos de pago
You can pay by cash on delivery, bank transfer, PayPal, credit/debit cards via PayPal or our virtual POS.

If you have any additional questions

You can write to us from our contact section
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